FAQ

Do you offer free shipping?
Yes, we offer free shipping. We ship through USPS and unless otherwise noted, via first class. 

What's your turnaround?
We do our best to ship most of our items within 1-3 business days. 

Custom and bulk orders are often made to order and usually take 7-10 business days (unless otherwise discussed).

Do you send tracking info?
Yes. Whether you order directly from my website, Etsy shop, IG or FB, you will receive tracking info.

What's your return/exchange policy?
If you are not 100% satisfied with your purchase and you're looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. 

Please note the following exceptions to our return/refund policy:
discounted/sale items
custom items
personalized items
Returned items must be returned in original product packaging and must have no visible signs of wear or use.


If you have any questions at all, please don't hesitate to reach out. You can email or click the chat box below and I'll get back to you within 24 hours or less.

kate@gracefulsage.net